Guaranteed Replacement Hat
I received the TH5 Hemp today as a replacement for a Tilley hat I purchased nearly 20 years ago (they don't make it anymore). Vanessa, from the guarantee department, walked me through the process. She was extremely helpful in helping me get a hat that closely resembled the one that was being replaced. In fact, my hat is off (no pun intended) to Tilley. Top quality hat and the replacement guarantee is amazing. Customer friendly service. And I love my new hat!! Thank you Tilley.