Tilley Endurables is committed to protecting the privacy and security of your personal information. We do not sell or trade personal information about you with anyone.
We use SSL (Secure Socket Layers), the industry standard in transferring information to process your orders. When you click on “checkout”, you will connect with our secure server. SSL sends your browser information that “encrypts” your order, changing all the information that you send back into a code that is extremely difficult to decipher.
E-mail is not a secure means to send information, as it is not encrypted. We encourage you to use our secure ordering process when shopping.
Is using a cookie going to give us personal information about you? No. Accepting a cookie does not give anyone access to your computer or hand-held device or to any personal information. It is simply a small file in which we keep information that identifies you as a unique shopper. The cookie will be deleted 25 minutes after non-use or upon browser shutdown.
Transaction completions using Safari as a browser.
Cookies are used to complete transactions with our secure payment gateway PayPal. If you are using Safari browser on an Apple mobile or tablet device, your 'Accept Cookies' setting needs to be 'Always' for your transaction to be successfully completed. To change your cookies, please go to 'Settings > Safari > Accept Cookies > Always'.
If you are using a desktop or laptop computer, your 'Block cookies' preference needs to be set at 'From third parties and advertisers' in order to complete purchase. To change your cookies, please go to 'Safari' > 'Preferences' > 'Privacy' > 'Block cookies' > 'From third parties and advertisers'. Once your transaction is complete, please reset cookie to desired preference.
Some cookies collect information about browsing and purchasing behavior by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. Is using a cookie going to give us personal information about you? No. Accepting a cookie does not give anyone access to your computer or handheld device or to any personal information. It is simply a small file in which we keep information that identifies you as a unique shopper. The cookie will be deleted 25 minutes after non-use or browser shutdown.
Some cookies are set by or on behalf of Tilley Endurables and are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who participate with us in enhancing your user experience on our website.
The main purposes for which cookies are used are:
1. For technical purposes essential to the operation of http://www.tilley.com, particularly in relation to on-line transactions.
2. To enable Tilley Endurables to collect general information about the browsing and shopping habits and activities of non-specific customers, including to monitor the success of campaigns, competitions etc. An example is the Google Analytics tool.
3. To enable Tilley Endurables to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
On some pages of tilley.com, third parties may also set their own anonymous cookies, for the purposes of tracking the success of their application, or customizing the application for you. Because of how cookies work, Tilley Endurables cannot access these cookies, nor can the third parties access the data in cookies used by: http://www.tilley.com.
For example, when you share an article using a social media sharing button (i.e. Facebook), the social network that has created the button will record that you have done this.
If you want to disable cookies you need to change your website browser settings to reject cookies. For more information and to manage you advertising preferences go here http://www.google.com/policies/technologies/ads/.
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you disable all cookies you will be unable to complete a purchase on this site.
Tilley Endurables will only collect personal information with your consent and for the purposes outlined under “Collection”. Your personal information will only be collected online when you decide to order product, request a catalogue or contact us by e-mail.
Your consent to collection may also be provided: in person in our retail showrooms, by telephone, fax or mail through our Mail Order department, or by completing a check box on a form. If you would like your name deleted from our mailing list, please contact us and we’ll remove it.
We use the information we collect about you to establish a helping relationship, to provide ongoing service and to protect you and us against error or fraud.
The information we collect will depend on the reason for collection and could include: your name, mailing address, e-mail address, telephone number, fax number, credit information relating to payment and limited purchase history.
We collect this information only if required to process any of the following: completion of a sales transaction, delivery of product, hat registration, inclusion on our mailing list or your entry in a contest or survey. We publish letters and pictures supplied by clients only after receiving their permission.
We restrict and limit access to customer information only to those employees who need it to carry out their business functions and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. Your personal information will be retained only for as long as it is required for the reasons it was collected.
We maintain appropriate security measures to protect against the loss, misuse and alteration of data within our system.
In certain circumstances, we may share your personal information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, these service providers must agree to safeguard your information in strict compliance with our policy.
If you have provided personal information to Tilley Endurables, you may check the accuracy of that information, however we will require specific identification from you in order to do this.
If you would like to contact us, you may do so by: