We Take Your Privacy Seriously

Our Commitment

Tilley Endurables is committed to protecting the privacy and security of your personal information. We do not sell or trade personal information about you with anyone.

Your Internet Transactions

We use SSL (Secure Socket Layers), the industry standard in transferring information to process your orders. When you click on “checkout”, you will connect with our secure server. SSL sends your browser information that “encrypts” your order, changing all the information that you send back into a code that is extremely difficult to decipher.

E-mail is not a secure means to send information, as it is not encrypted. We encourage you to use our secure ordering process when shopping.

Cookies

We use “browser cookies” and JavaScript on our website. A “cookie” is a very small amount of text stored by the browser in your computer’s hard drive or hand-held device. This text itself does nothing, but when you click from one page to another, our web server tells us you are the same user, although it cannot tell us your identity. This saves time and eliminates the chance that your shopping bag might get confused with someone else’s.

Is using a cookie going to give us personal information about you? No. Accepting a cookie does not give anyone access to your computer or hand-held device or to any personal information. It is simply a small file in which we keep information that identifies you as a unique shopper. The cookie will be deleted 25 minutes after non-use or upon browser shutdown.

JavaScript runs on our web server to get the information from your shopping bag to our ordering system. It is a scripting language; it does not identify you. By using and browsing the Tilley website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Extended Cookie Policy

Transaction completions using Safari as a browser.

Cookies are used to complete transactions with our secure payment gateway PayPal. If you are using Safari browser on an Apple mobile or tablet device, your 'Accept Cookies' setting needs to be 'Always' for your transaction to be successfully completed. To change your cookies, please go to 'Settings > Safari > Accept Cookies > Always'.

If you are using a desktop or laptop computer, your 'Block cookies' preference needs to be set at 'From third parties and advertisers' in order to complete purchase. To change your cookies, please go to 'Safari' > 'Preferences' > 'Privacy' > 'Block cookies' > 'From third parties and advertisers'. Once your transaction is complete, please reset cookie to desired preference.

What Are Cookies?

This website uses cookies to collect information. A “cookie” is a very small amount of text stored by the browser in your computer’s hard drive or handheld device. They are used to ‘remember’ when your computer or device accesses our website. This text itself does nothing, but when you click from one page to another, our web server tells us you are the same user, although it cannot tell us your identity. This saves time and eliminates the chance that your shopping bag might get confused with someone else’s. The cookies are essential to the effective operation of our website and to enable to you shop with us online.

Information Collected

Some cookies collect information about browsing and purchasing behavior by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. Is using a cookie going to give us personal information about you? No. Accepting a cookie does not give anyone access to your computer or handheld device or to any personal information. It is simply a small file in which we keep information that identifies you as a unique shopper. The cookie will be deleted 25 minutes after non-use or browser shutdown.

Who Sets the Cookies?

Some cookies are set by or on behalf of Tilley Endurables and are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who participate with us in enhancing your user experience on our website.

What Are Cookies Used For?

The main purposes for which cookies are used are:

1. For technical purposes essential to the operation of http://www.tilley.com, particularly in relation to on-line transactions.

2. To enable Tilley Endurables to collect general information about the browsing and shopping habits and activities of non-specific customers, including to monitor the success of campaigns, competitions etc. An example is the Google Analytics tool.

3. To enable Tilley Endurables to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

Other Third Party Cookies

On some pages of tilley.com, third parties may also set their own anonymous cookies, for the purposes of tracking the success of their application, or customizing the application for you. Because of how cookies work, Tilley Endurables cannot access these cookies, nor can the third parties access the data in cookies used by: http://www.tilley.com.

For example, when you share an article using a social media sharing button (i.e. Facebook), the social network that has created the button will record that you have done this.

How Do I Disable Cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. For more information and to manage you advertising preferences go here http://www.google.com/policies/technologies/ads/.

What Happens If I Disable Cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you disable all cookies you will be unable to complete a purchase on this site.

Consent

Tilley Endurables will only collect personal information with your consent and for the purposes outlined under “Collection”. Your personal information will only be collected online when you decide to order product, request a catalogue or contact us by e-mail.

Your consent to collection may also be provided: in person in our retail showrooms, by telephone, fax or mail through our Mail Order department, or by completing a check box on a form. If you would like your name deleted from our mailing list, please contact us and we’ll remove it.

Collection

We use the information we collect about you to establish a helping relationship, to provide ongoing service and to protect you and us against error or fraud.

What Personal Information Do We Collect?

The information we collect will depend on the reason for collection and could include: your name, mailing address, e-mail address, telephone number, fax number, credit information relating to payment and limited purchase history.

Why Do We Collect Personal Information?

We collect this information only if required to process any of the following: completion of a sales transaction, delivery of product, hat registration, inclusion on our mailing list or your entry in a contest or survey. We publish letters and pictures supplied by clients only after receiving their permission.

Use, Disclosure and Retention

We restrict and limit access to customer information only to those employees who need it to carry out their business functions and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. Your personal information will be retained only for as long as it is required for the reasons it was collected.

Safeguards

We maintain appropriate security measures to protect against the loss, misuse and alteration of data within our system.

In certain circumstances, we may share your personal information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, these service providers must agree to safeguard your information in strict compliance with our policy.

Access

If you have provided personal information to Tilley Endurables, you may check the accuracy of that information, however we will require specific identification from you in order to do this.

HOW TO CONTACT US

If you would like to contact us, you may do so by:

  • E-mail: tilley@tilley.com
  • Phone: Customer Service: 1-800-363-8737
  • Fax: Customer Service: 416-444-6977
  • Mail: Customer Service Dept., Tilley Endurables, 3176 Abbott Road, Bldg. A, Orchard Park, New York, 14127 U.S.A.

If you have spoken to our Customer Service Representatives and still have a concern regarding your personal information or questions on our Privacy Policy, you can reach our Privacy Officer through any of the following options:

  • E-mail: privacyofficer@tilley.com
  • Phone: 1-866-441-3166, Ext. 247
  • Fax: 416-444-3860, Attention: Privacy Officer, Tilley Endurables
  • Mail: Privacy Officer, Tilley Endurables, 60 Gervais Dr., Toronto, Ontario, Canada M3C 1Z3