Register My Hat

Road Trip Road Trip

We’ve spent over 30 years working on the details & design of our handcrafted hats & we’re quite proud of them. Whether you are travelling around the globe or just around the corner, with a Tilley hat you're protected from sun, rain & most of whatever else Mother Nature throws your way.*

No matter where your Tilley hat was purchased, all Tilley hats with a lifetime guarantee warranty must be registered within 90 days of purchase for the guarantee to be activated.

*Exclusions: damages caused by misuse or improper care. Our guarantee does not apply to select seasonal styles, ball caps, straw, raffia, TOYO hat and MFT-1 kids hats. Fading and staining are not covered.

HOW TO REGISTER YOUR HAT

STEP 1: Create an account. You must have an account to register your new hat. Click here to sign up for an account or if you have an account already, log into your account here.

STEP 2: Once you're in your account you will find our Hat Registration link under the Account Dashboard on the left.

STEP 3: Fill in the registration form and submit.

TIP: if you’re not sure of your hat details, look on the hat hang tag or on the inside labels of the hat

STEP 4: You will receive a message ‘Your hat was successfully registered!’ at the top of the page when your submission is complete. Your hat is now registered. You will also receive an email confirmation of your registration

STEP 5: you can review all your registered hat(s) and update your preferences in your account at any time.

STEP 6: Enjoy your hat!



WHAT YOU NEED TO REGISTER YOU HAT

  • Name & mailing address
  • An email address you can be contacted at
  • Your hat style, colour and size information
  • The name of the store you purchased your hat, the date of the purchase and the transaction/reference number on the receipt. If you purchased from Tilley.com, you will need your order confirmation number.
  • CAN’T FIND YOUR HAT STYLE ON THE REGISTRATION PAGE?

    Be sure it’s a guaranteed for life hat.

    Simply give our customer service a call & describe your hat to them.

    Give us a call (toll-free):
    1-800-363-8737 (1-800-ENDURES) and one of our customer service representatives will be pleased to assist you.

    Call centre hours:
    Monday to Friday: 9 a.m. - 5 p.m. (EST)

    MAKING A HAT GUARANTEE CLAIM

    VIEW FORM



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