Thank you for choosing Tilley Hats! We’ve spent over 30 years working on the details & design of our handcrafted hats & we’re quite proud of them. Whether you are travelling around the globe or just around the corner, with a Tilley Hat you're protected from sun, rain & most of whatever else Mother Nature throws your way.
No matter where your Tilley hat was purchased, all Tilley hats with a lifetime guarantee warranty must be registered within 90 days of purchase for the guarantee to be activated.
Tip: Unsure if your hat is guaranteed for life? Check the inside woven label in the crown of your hat. It will say if it’s guaranteed or not.
Step 2: Find the ‘Register my Hat’ link on the left-hand bottom side of your Account Dashboard & click on it.
Step 3: Fill out one (1) registration form for each hat you wish to register.
Tip! If you’re not sure of your hat details, look on the hat hang tag.
Step 4: Click submit. You will receive a message ‘Your hat was successfully registered!’ at the top of the page when your submission is complete. Your hat is now registered. You will not receive an email confirmation of your registration.
Step 5: Enjoy your hat!
Simply give our customer service a call & describe your Hat to them.
Give us a call (toll-free): 1-800-363-8737 (1-800-ENDURES) and one of our customer service representatives will be pleased to assist you.
Call centre hours: Monday to Friday: 9 a.m. - 5 p.m. (EST)