Precautions taken at Tilley to safeguard staff and members


As we re-open our Toronto store at 900 Don Mills we are following strict safety measures to prevent the spread of COVID-19 with some services being limited.

We are closely monitoring guidelines from provincial governments and local health authorities to provide a safe environment for all staff and shoppers. We will update you as new information becomes available.

Safety Measures

  • Store hours will be Monday to Wednesday 10am to 6pm, closed Thursday. Friday 10am to 6pm, Saturday 10am to 5pm and closed Sunday.
  • We are taking appointments, please call the store directly (647) 351-3511 or email rohenies@tilley.com, appointments will take priority.
  • For curb side pick up, please call the store directly (647) 351-3511, they will be able to take your order and let you know when it will be available for pick up.
  • Everyone will be required to wear a mask when in the store, if you visit and do not have your own mask, we will provide you with one.
  • We are allowing a limited number of 8 customers inside the store, to allow for safe shopping. Please enter and exit through the south lot doors, as the doors are automatic sliding doors.
  • Social distancing guidelines are posted on the floor and walls. There are directional arrows to help navigate you around the store as we have removed fixtures to have wider isles.
  • When at the cash register, lineup areas will have 2-meter markers on the floor.
  • Staff are always required to wear protective equipment including masks. As well as staff practice and promoting everyday preventive behaviours including frequent hand washing and wellness checks.
  • There are designated staff and customer washrooms that can be used and cleaned regularly.
  • Hand sanitizer stations are set up for customers and staff to use.
  • There are designated staff and customer washrooms that can be used and cleaned regularly.
  • Common areas including doors, fitting rooms and cash desk areas are regularly disinfected.
  • Every other fitting room will be open and after each use they will be wiped down before next use. There are restrictions on the type of clothing people are permitted to try on (ie. underwear) and limiting the number of items tried on as items not purchased will be removed from the sales floor for 72 hours.
  • Cleaning processes are enhanced for the entire store.
  • Plexiglass shields installed at cashier register stations.
  • Cash payments will be accepted.
  • Returns are being accepted.
  • Repairs are being accepted.