Parcels are shipped Monday – Friday excluding holidays & arrive within 15 working days via Royal Mail. In the UK, Standard Shipping - £5.00, Priority Shipping - £6.00 & Express Shipping - £8.50 (UK mainland only) are available. Delivery within Europe via Royal Mail Air Mail (£15) is available.
Exchanges & Returns:
We want you to love your Tilley®. We gladly accept returns of new, unworn, unwashed items with the original hangtags for a full exchange or refund within 30 days of original purchase. You can exchange or return underwear providing the packaging hasn’t been cut or damaged in any way.
Please note for reasons of hygiene, underwear should only be tried on over other undergarments. If it is suspected or clear that you have not done this your request for an exchange or refund may be refused.