Anything to measure the crown of your head and a ruler.
Step 2 - How Do I Measure Myself?
Wrap your measuring tool around your head. Make sure the bottom touches right above your eyebrows while going straight around your head. Compare that measurement against a ruler to get your size. Enter the number below and press "NEXT"
Step 3 - This Is Your Hat Size
You can save it to your profile or start shopping your size right now.
To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in shipping/deliveries as a result.
Returns & Exchanges will experience processing delays until further notice. We have extended our Returns/Exchanges window indefinitely to accommodate for any response delays you may experience.
Our priority continues to be the health and wellbeing of our staff and community, and we’re committed to taking every action necessary to prevent the spread of Covid-19. We appreciate your patience during this unprecedented time. We are here to help you and will continue to do so as long as possible.
REFUNDS & EXCHANGES
Tilley offers refunds or exchanges on orders placed within 30 days of the date of purchase. Please submit your request by selecting the type of return you wish to complete and completing the form with all the required information. Please note customers are responsible for return shipping costs.
GUARANTEED FOR LIFE
Most Tilley hats are Guaranteed for Life against normal wear and tear, poor workmanship or faulty material. If your hat experiences any of these issues, please submit your request by selecting the type "Guaranteed for Life" and completing the form with all the required information.
Apparel Some Tilley garments are covered under our Guaranteed for Life policy. Please look at the label in your garment to see if your item qualifies.
Socks Some Tilley socks are covered under a 3-year guarantee, with proof of purchase. Please indicate the date of purchase in the Reason for Replacement.
Delivery & Handling While your replacement hat is itself free of charge, we do require a £6 delivery & handling fee be applied for all hat Guaranteed for Life repairs or replacements for the UK and a £15 delivery & handling fee be applied for Europe. For socks, a £3.00 for UK and £5.00 for European delivery & handling fee be applied .
Effective January 1st, 2021 Tilley will only accept Guaranteed for Life requests through www.Tilley.com/returns. Any requests submitted outside of the electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email at firstname.lastname@example.org or by phone Monday – Friday 9 AM - 5 PM GMT at +44 (0) 1326574402.
We will review your request and send you an email with next steps within 2 business days. Upon approval, you will receive a return authorisation RMA# (Number) which is required in order to complete your request. Please do not send your package to us without a return authorisation RMA# (Number) as it will be returned to sender and we will not be responsible for return shipping fees.
Once your package is received with authorisation, please allow up to 2 weeks for your request to be completed.
For assistance or questions, please call the Customer Service team at +44 (0) 1326 574402. Our hours of operation are Monday - Friday 9am – 5pm GMT.
TERMS & CONDITIONS
REFUNDS & EXCHANGES
New, unwashed, unworn items must be returned for refund or exchange within 30 days of the original purchase. Refunds will be tendered to the original payment method. E.g. If a Gift Card was used to purchase items than refunds will be issued back to a Gift Card. Refunds will not be issued for original shipping costs.
Please note for reasons of hygiene, underwear should only be tried on over other undergarments and packaging must also not be cut or damaged in any way. If it is suspected or clear that you have not done this your request for an exchange or refund may be refused.
GUARANTEED FOR LIFE
Only hats and select clothing items with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. Customers are responsible for all shipping fees. Your hat will be replaced with the same model, or a designated replacement style as selected by Tilley, in the case of a discontinued model.
In the event of replacement, Tilley will exchange the existing item with the same model/colour and size. Should the item be discontinued, Tilley will replace the item with the nearest comparable model, and will provide notice upon approval.
Packages sent without RMA# (Number) clearly identified on the exterior of the package will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.
Tilley reserves the right to determine if an item qualifies for a repair or replacement under the Guaranteed for Life policy.