Important Shipping / Deliveries Update Due to COVID-19
To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in shipping/deliveries as a result.
Returns & Exchanges will also experience processing delays until further notice. We have extended our Returns/Exchanges window indefinitely to accommodate for any response delays you may experience.
Guaranteed for Life requests has been suspended until further notice. We will still accept claims online at www.tilley.com/returns however please be advised customer service will not be able to respond or process until we can re-open our guarantees department.
If you have placed an order and are waiting for shipment, please check your email for a FedEx tracking email. If you have not received your tracking email you are welcome to email us at Tilley@tilley.com. We will respond as quickly as possible given limited staffing and increased email volumes.
Check back frequently for further notifications and updates. If you have any questions please feel free to reach out to our customer service at Tilley@tilley.com
Our priority continues to be the health and wellbeing of our staff and community, and we’re committed to taking every action necessary to prevent the spread of Covid-19. We appreciate your patience during this unprecedented time. We are here to help you and will continue to do so as long as possible.