The hat itself is nice. Great quality. The customer service is terrible. I ordered two t3 wanderer hats, but received an email confirming a successful return for one of the hats. I didn’t request a refund, so I emailed to ask what was going on and received no reply. I ordered the hat again and received a dirty hat that was obviously used. I ended up returning it.
The one I kept is the Blue Rapids colour. In the product image, it is shown with a black string. What I received was a hat with a white string. Not a big deal, but when I emailed to inquire about getting a black string, I received no reply. Apparently, no one is answering emails, which is strange considering I get bombarded with multiple emails from them every day inviting me to email them if I have concerns.