REFUNDS & EXCHANGES

Tilley offers refunds or exchanges on orders placed within 30 days of the date of purchase. Please submit your request by selecting the type of return you wish to complete and completing the form with all the required information.

GUARANTEED FOR LIFE

Most Tilley hats are Guaranteed for Life against normal wear and tear, poor workmanship or faulty material. If your hat experiences any of these issues, please submit your request by selecting the type "Guaranteed for Life" and completing the form with all the required information.

Apparel
Some Tilley garments are covered under our Guaranteed for Life policy. Please look at the label in your garment to see if your item qualifies.

Socks
Some Tilley socks are covered under a 3-year guarantee, with proof of purchase. Please indicate the date of purchase in the Reason for Repair/Replacement.

We will review your request and send you an email with next steps within 2 business days. Upon approval, you will receive a return authorization RMA# (Number) which is required in order to complete your request. Please do not send your package to us without a return authorization RMA# (Number) as it will be returned to sender and we will not be responsible for return shipping fees.

Once your package is received with authorization, please allow up to 2 weeks for your request to be completed.

For assistance or questions, please call the Customer Service team at 1-800-363-8737. Our hours of operation are Monday - Friday 8am – 8pm ET.



TERMS & CONDITIONS

REFUNDS & EXCHANGES

New, unwashed, unworn items must be returned for refund or exchange within 30 days of the original purchase. Refunds will be tendered to the original payment method. E.g. If a Gift Card was used to purchase items than refunds will be issued back to a Gift Card. Refunds will not be issued for original shipping costs.

GUARANTEED FOR LIFE

Only hats and select clothing items with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. Customers are responsible for all shipping fees. Your hat will be replaced with the same model, or a designated replacement style as selected by Tilley, in the case of a discontinued model.

In the event of replacement, Tilley will exchange the existing item with the same model/colour and size. Should the item be discontinued, Tilley will replace the item with the nearest comparable model, and will provide notice upon approval.

Packages sent without RMA# (Number) clearly identified on the exterior of the package will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.

Tilley reserves the right to determine if an item qualifies for a repair or replacement under the Guaranteed for Life policy.