What is the Tilley Clothing Guarantee?
If your guarantee clothing item wears out due to:
- normal wear & tear
- poor workmanship
- faulty material
we'll repair or replace your item.
Tilley Endurables customer service department reserves the right to determine what constitutes normal wear & tear, poor workmanship, faulty material, misuse and/or improper care.
How do I know if my item is a Lifetime Guarantee item?
If you are unsure if your item is guaranteed for life, check for a 'GUARANTEED FOR LIFE' label on the inside of your item. If you are still unsure, or if your label is are worn, please feel free to contact us
to enquire about your item.Tip:
for a full listing of current guarantee items, please visit our FAQ - SOCKS & CLOTHING QUESTIONS.
How do I make a Lifetime Guarantee claim on my item?
First wash & dry your item thoroughly before you return it. Unwashed items will be returned to sender.
Next, click here
to access your clothing claim form. Please fill out the form completely, print it out & include in your return shipment.