How do I return an item for exchange or refund?
New, unwashed, unworn items must be returned for refund or exchange within 90 days of the original purchase. If your new purchase doesn't fit, if the colour doesn't suit you or the new item has not been worn or washed, we'll cheerfully exchange it for one of the right size or colour. If the new unworn, unwashed, unhemmed or otherwise unmarked item isn't quite what you expected, we'll refund the purchase price. Refunds will be tendered to the original payment method. E.g. If a Gift Card was used to purchase items than refunds will be issued back to a Gift Card.
Please include the Tilley Returns/Exchange Form sent with your order or a copy of your invoice along with a note explaining how we can satisfy you. Please be sure to include your Name, Address and Telephone Number in case we need to contact you.
For security reasons, we do not keep credit card information. If you need a refund, please give us the credit card number and expiry date used for the original purchase. Otherwise, we will refund by cheque.
Can I return or exchange underwear?
All underwear are final sale and cannot be returned.
What about Sale, Special Price & Gift with Purchase items?
All items purchased prior to a sale are not eligible for sale pricing.
Items in the "Sale" section or marked with "Special Price" are final sale and cannot be returned.
Free gifts with purchase are non-refundable & non-exchangeable. If you are returning items that included a free gift, please be sure to include the free gift with the return or the refund amount will be adjusted to deduct the full retail price of the free gift.
Where do I mail my returns/exchanges?
Please mail to:
Tilley Endurables Inc.
Attn: Returns Dept.
60 Gervais Drive