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Insurance Explained


With your Hat or Cap, you’ll be provided with ‘The Straight-Shooter’s Statement of Loss of a Tilley Hat’ insurance policy. The insurance is for two years, all perils, 50% deductible, and is not issued by Lloyds.

We understand the anguish of losing this reliable companion, or of having your dog terminally gnaw it. Should that happen, we’ll replace your late, lamented Tilley at half the current catalogue price.

The details – you may replace your lost, stolen or destroyed Tilley Hat or Cap with the exact same style for one-half the present catalogue price, plus taxes and shipping. If you want another style, we’ll credit 50% of the current catalogue price for the style you lost.

To claim under the insurance policy – send your Straight-Shooter’s Statement of Loss form, (which should be in the left side of your bottom dresser drawer, if you followed Alex Tilley’s advice) OR send us a valid proof-of- purchase (which can be, either, a copy of the original sales, a copy of the credit card statement with purchase circled – Please be sure you block out your credit card number. Be sure to include your name, address, phone number or email, model number, colour, size and method of payment.

Please note that the Kids Toppers are not Insured against Loss.

In USA mail it to:

Tilley Endurables
Attn: Returns Dept.
3176 Abbott Road, Bldg. A
Orchard Park, New York
14127 U.S. A

Questions? Contact us at 1-800-363-8737 or email us at