Exchanges and Returns
How do I return an item for exchange or refund?
If your new purchase doesn't fit, send it back. If the colour doesn't suit you, send it back. If the new item has not been worn or washed, we'll cheerfully exchange it for one of the right size or colour. If the new unworn, unwashed, unhemmed or otherwise unmarked item isn't quite what you expected, we'll refund the purchase price.
Please include the Tilley Returns Form sent with your order or a copy of your invoice along with a note explaining how we can satisfy you. Please be sure to include your Name, Address and Telephone Number in case we need to contact you.
For security reasons, we do not keep credit card information. If you need a refund, please give us the credit card number and expiry date used for the original purchase. Otherwise, we will refund by cheque.
If you purchased the Tilley item at a non-Tilley family-owned store, please call us 1 800 363 8737 and we will try and accommodate you with an exchange.
In USA mail it to:
Attn: Returns Dept.
3176 Abbott Road, Bldg. A
Orchard Park, New York