You are shopping on the   Canadian site. If you are from the USA, UK or Europe, please change the country at the top of the page before you proceed (it'll be a LOT faster to ship).

Shipping Policy

Shipping Details

WE SHIP QUICKLY

We at Tilley Endurables ship our orders Monday to Friday (cutoff time 2pm). Orders are sent via Expedited Parcel, Xpresspost, Priority or UPS. Delivery in the worst-case scenario, 7-10 business days.

Estimated Delivery Times:

Expedited Parcel (3 – 7 business days)
Xpresspost (2 – 3 business days)
Priority Courier (1 – 2 business days)

FREE SHIPPING DETAILS:

The Free regular shipping offer applies to orders over $150 (before taxes) made on-line or through our mail-order service in Canada.

  • This Offer begins on November 1, 2014 and expires midnight EST, December 22, 2014.
  • Offer applies to deliveries in Canada shipped to one Canadian location only.
  • Regular shipping refers to non-Xpresspost or non-Priority delivery services.
  • If Xpresspost or Priority shipping is required, the difference between regular shipping and Xpresspost or Priority will be charged.
  • Items ordered after December 18 using regular shipping may not arrive by December 24.
Shipping and Handling in Canada:

Total Purchases

Add

up to $49.00

$6.50

$49.01 - $90.00

$8.50

$90.01 - $149.99

$11.95

$150.00 - $250.00

FREE

$250.01 - $500.00

FREE

$500.01 and over

FREE

Questions? Email: orderscan@tilley.com or Call 1-800-363-8737

NEED IT FASTER?

Sometimes, you may have to have your order delivered more quickly. We can send your order by Xpresspost (2-3 days) for an additional $3.00 in Ontario and Quebec, an additional $6.00 elsewhere in Canada, or by Priority Courier (1-2 days) for an additional $5.00 in Ontario and Quebec, an additional $17.00 elsewhere in Canada. ALL PRIORITY COURIER SERVICES REQUIRE A SIGNATURE FOR DELIVERY. Make sure you have your package delivered to an address where someone will be there to sign for it, maybe to your workplace, relative or a neighbour between Monday and Friday.

Shipping and Handling Internationally:

25% of the value of order subject to a minimum charge of $35

International shipping rates are estimated. To determine the shipping cost, we will add 25% of the value of your order subject to a minimum charge of $35. Shipping on International orders is determined by the dimension and weight of the package.

Estimated shipping times are between 2 to 8 weeks, depending on local postal service. For expedited shipping rates, please contact us at: orderscan@tilley.com

Your elected representative may insist you be taxed for the privilege of acquiring our Canadian-made clothing. Before ordering, it is wise to check the duties and taxes that you may be subject to if you purchase from outside your country. They are, of course, your responsibility, as are the extra costs of shipping items beyond our borders. We try to send everything in one complete shipment to save you money on shipping. If waiting for a back-ordered item would inconvenience you, please let us know.

BACK ORDERS

Every now and then, one of our more popular items may be temporarily sold out in the size or colour that you ordered. Don't despair if your order arrives missing an item or two. Our stock is constantly being replenished and we generally ship back-ordered items, at our expense, within a few weeks. If it's going to take longer than 2 weeks to ship the missing items, we'll let you know - by telephone, by email or by first-class mail, depending on the situation - when you can expect the rest of your order.

FREE GIFT BOX

To make your gift giving much easier, we will present your gifts wrapped in paper and closed with a Tilley seal in an elegant presentation box. Just fill in the Gift Options choices in the Shipping Method portion of the checkout. We'll prepare a handwritten message of your choosing to accompany your gift. Upon request, we'll even add to the shipping box a sticker that says "DO NOT OPEN UNTIL…" (you can request that by putting it in the 'Special Instruction' section at the bottom of the 'Payment Information' portion of the checkout). Then we'll place the presentation box and a bow in a box for shipping.

DO YOU PLAN TO SHIP OUTSIDE OF CANADA?

If you plan to ship in the USA, please visit our USA website. Shipping in the UK or Europe? Please visit our UK site.