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Privacy Policy

Tilley Privacy Policy


Your business with us is your business, and nobody else's. I think you'll appreciate the efforts we go to, to protect your privacy.

Alex Tilley

Our Commitment

Tilley Endurables is committed to protecting the privacy and security of your personal information. We do not sell or trade personal information about you with anyone.

Your Internet Transactions

We use SSL (Secure Socket Layers), the industry standard in transferring information to process your orders. When you click on “checkout”, you will connect with our secure server. SSL sends your browser information that “encrypts” your order, changing all the information that you send back into a code that is extremely difficult to decipher.

E-mail is not a secure means to send information, as it is not encrypted. We encourage you to use our secure ordering process when shopping.


We use “browser cookies” and JavaScript on our website. A “cookie” is a very small amount of text stored by the browser in your computer’s hard drive or hand-held device. This text itself does nothing, but when you click from one page to another, our web server tells us you are the same user, although it cannot tell us your identity. This saves time and eliminates the chance that your shopping bag might get confused with someone else’s.

Is using a cookie going to give us personal information about you? No. Accepting a cookie does not give anyone access to your computer or hand-held device or to any personal information. It is simply a small file in which we keep information that identifies you as a unique shopper. The cookie will be deleted 25 minutes after non-use or upon browser shutdown.

JavaScript runs on our web server to get the information from your shopping bag to our ordering system. It is a scripting language; it does not identify you. By using and browsing the Tilley website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site. For more information, read our extended cookie policy.


Tilley Endurables will only collect personal information with your consent and for the purposes outlined under “Collection”. Your personal information will only be collected online when you decide to order product, request a catalogue or contact us by e-mail.

Your consent to collection may also be provided: in person in our retail showrooms, by telephone, fax or mail through our Mail Order department, or by completing a check box on a form. If you would like your name deleted from our mailing list, please contact us and we’ll remove it.


We use the information we collect about you to establish a helping relationship, to provide ongoing service and to protect you and us against error or fraud.

What personal information do we collect?

The information we collect will depend on the reason for collection and could include: your name, mailing address, e-mail address, telephone number, fax number, credit information relating to payment and limited purchase history.

Why do we collect personal information?

We collect this information only if required to process any of the following: completion of a sales transaction, delivery of product, hat insurance registration, inclusion on our mailing list or your entry in a contest or survey. We publish letters and pictures supplied by clients only after receiving their permission.

Use, Disclosure and Retention

We restrict and limit access to customer information only to those employees who need it to carry out their business functions and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. Your personal information will be retained only for as long as it is required for the reasons it was collected.


We maintain appropriate security measures to protect against the loss, misuse and alteration of data within our system.

In certain circumstances, we may share your personal information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, these service providers must agree to safeguard your information in strict compliance with our policy.


If you have provided personal information to Tilley Endurables, you may check the accuracy of that information, however we will require specific identification from you in order to do this.

How to Contact Us

If you would like to contact us, you may do so by:

Phone: Customer Service: 1-800-363-8737
Fax: Customer Service: 416-444-6977
Mail: Customer Service Dept., Tilley Endurables, 900 Don Mills Rd., Toronto, Ontario, Canada M3C 1V6

If you have spoken to our Customer Service Representatives and still have a concern regarding your personal information or questions on our Privacy Policy, you can reach our Privacy Officer through any of the following options:

Phone: 1-866-441-3166, Ext. 247
Fax: 416-444-3860, Attention: Privacy Officer, Tilley Endurables
Mail: Privacy Officer, Tilley Endurables, 60 Gervais Dr., Toronto, Ontario, Canada M3C 1Z3