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Contact Us

Customer Service

Contact us by telephone

Call toll-free in Canada or the USA 1-800-ENDURES (1-800-363-8737) and one of our customer service representatives will be pleased to assist you.

Outside Canada, please call by dialling:

  • First, your country exit code for International calls - ie. 00 or 011, (if you are unsure of your exit code, we suggest contacting your local telephone company)
  • Then, 1-716-822-3052 (sorry, the call is not toll free)

Call Centre Holiday Hours (Eastern Time):

December 24 - 26:Closed
December 27 - 30:Regular hours
December 31:9 a.m. - 3 p.m.
January 1:Closed
January 2:Regular hours

Our call centre is staffed (Eastern Time):

Monday to Friday:9 a.m. - 8 p.m.
Saturday:10 a.m. - 4 p.m.
Sunday:12 p.m. - 4 p.m.

Contact us by email:

Contact us by mail:

Tilley Endurables
60 Gervais Drive
Toronto, Ontario
M3C 1Z3

Contact us by Fax: 416-444-6977


Tilley Endurables, Inc is aware of its obligations and commitments to extend accessibility for people with disabilities under the Accessibility for Ontarians with Disabilities Act (AODA). The statement of commitment regarding persons with disabilities can be found at any of our family owned retail stores.
Questions and concerns related to the Accessibility for Ontarians with Disabilities Act can be directed to the Privacy Officer.
If you have a concern or complaint related to accessibility please speak with the Store Manager at the Retail Store where you are experiencing the difficulty. Should you require further assistance please contact the Privacy Offer.

If you require information in an alternative format, please contact the Privacy Officer.

Contact us by email:

Phone: 1-866-441-3166, Ext. 311

Fax: 416-444-3860, Attention: Privacy Officer, Tilley Endurables

Contact us by mail:

Privacy Officer, Tilley Endurables
60 Gervais Drive
Toronto, Ontario
M3C 1Z3