The Guarantee
If your new purchase doesn't fit, send it back. If the colour doesn't suit you, send it back. If a new item has not been worn, washed or altered we'll cheerfully exchange it for one of the right size or colour. If the new item isn't quite what you expected, we'll refund the purchase price.
We pride ourselves on making the finest outdoor hats and travel clothing in the world and treating our clients in the fairest way possible. If there is a problem caused by poor workmanship or faulty material, please send your freshly washed garment to us and we'll replace the garment free - whatever's fair. Exclusions: normal wear and tear and damage caused by misuse or improper care.
Our AdventureCloth Classic Shorts, VOMP (Vest-Of-Many-Pockets) and all items in our Different Drummer Legends clothing line will be REPLACED FREE IF THEY EVER WEAR OUT. 'Wearing out' means rubbing a hole through an item through abrasion. If it rips (it could happen) we will repair it as economically as possible for you. If the zipper breaks or such, send the item back to us and we'll gladly repair it for you.
Unbleached Tilley Hats will be replaced free if they ever wear out, mildew, or shrink.
For more details on redeeming a guarantee replacement Hat, please click here.