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You said it

“ I bought my first Tilley Hat in the fall of 2010. It is a Tilley Charcoal Winter Hat and I immediately ‘fell in love with it’. I loved the feel of the material and its perfect fit on my head. During the next few months, as we passed from our normal chilly fall into a very cold winter, the Tilley Winter Hat constantly kept my head and ears warm. Regardless of the temperature, the strength of the wind, the amount of snow or rain, my head was dry and very comfortable. Everywhere I go, I receive compliments on the style, look, design and feel of the Tilley Winter Hat. The soft brim enables me to wear the hat while photographing outdoors, but it isn’t too soft to lose the beautiful stylish look. I enjoyed the hat so much that I bought a lighterweight hat to wear in the spring. A Tilley Hat is now a standard part of my attire and I plan to purchase a third Tilley Hat for the upcoming hot summer days.”

FRANK KENDRALLA JR.

Beaver Falls , Pennsylvania

Guarantee, Returns and Exchanges

Returns

If your new purchase doesn't fit, send it back. If the colour doesn't suit you, send it back. If the new item isn't quite what you expected, we'll cheerfully refund the purchase price if the item has not been worn, washed or altered.

Please include the Tilley Returns Form sent with your order or a copy of your invoice along with a note explaining how we can satisfy you. Please be sure to include your Name, Address, Telephone Number and Email Address in case we need to contact you.

In the USA mail it to:

Tilley Endurables
Attn: Returns Dept.
3176 Abbott Road
Building A
Orchard Park, New York
14127, U.S.A

Phone: 1-800-363-8737

Email: usmo@tilley.com

Exchanges

If a new item has not been worn, washed or altered, we'll cheerfully exchange it for one of the right size or colour.

The Tilley Guarantee

We pride ourselves on making the finest outdoor hats and travel clothing in the world and treating our clients in the fairest way possible. If there is a problem caused by poor workmanship or faulty material, please send your freshly washed garment to us and we'll replace the garment free - whatever's fair. Exclusions: normal wear and tear and damage caused by misuse or improper care.

Replacing guaranteed replacement clothes

Our Classic Weight AdventureCloth Classic Shorts, VOMP (Vest-Of-Many-Pockets) and all jackets, pants, vests, shorts, and skirts in Different Drummer Legends will be REPLACED FREE IF THEY EVER WEAR OUT. 'Wearing out' means rubbing a hole through an item through abrasion. If it rips (it could happen) we will repair it as economically as possible for you. If the zipper breaks or such, send the item back to us and we'll gladly repair it for you.

Please wash and dry your clothes before sending in for guaranteed replacement.

Replacing your beloved, worn-out Tilley Hat

All Tilley Hats (except exclusions below) will be REPLACED FREE IF THEY EVER WEAR OUT. We will ask you to pay $7.50 (U.S. customers) or $15.00 (International customers) to cover the shipping cost.

Firstly, and most importantly, please re-measure you head. Even though you think you remember what size your Tilley Hat was, it is a great idea to check again. Over time, sizing may have changed slightly for both you and for us.

Please visit our Hat Sizing Guide for instructions on how to measure your head.

Exclusions from the Tilley Hat guarantee:

  • The Raffia Hats (R1 through R8)
  • The Kid's Toppers
  • The Princeza Hat

Please wash and air-dry your Hat before sending in for guaranteed replacement. If you would like your old Hat back please be sure to let us know and we will send it along with your new replacement. When you receive your replacement Tilley Hat, it will take some time for you to wear it in so that it feels the same as your old faithful Hat. Don’t despair – after a few wearings it will feel like an old friend.

Guarantee replacement socks

Don't forget, all Tilley Socks are guaranteed 'all-holes-barred' for 3 years. Please wash and dry your socks before sending in for guaranteed replacement and please return both socks in the pair.

How to exchange a guarantee replacement item

Be sure to include a note with your Name, Address, Telephone Number or Email Address.

In the USA mail it to:

Tilley Endurables
Attn: Returns Dept.
3176 Abbott Road
Building A
Orchard Park, New York
14127, U.S.A

Phone: 1-800-363-8737

Email: usmo@tilley.com